Festive Felt Privacy Policy

Our contact details:

Name Festive Felt®
Address P.O. Box 336, Bexhill on Sea, TN40 9LE
Phone Number 07909664470
Email CustomerFelt@outlook.com
Website http//www.festivefelt.co.uk

Date completed: 31 October 2023

The type of personal information we collect.

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name, address and contact details).
  • Online identifiers, including IP addresses and cookie identifiers.
  • We may gather information about your satisfaction with our products and your experience of our services.
  • To tailor the products that we highlight to you or for targeted promotions, we may gather data about your personal preferences for products.

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • when you contact us about products or services,
  • when you create an account and make a purchase,
  • if you choose to receive our email newsletters or printed catalogues, lookbooks and other literature.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • When you register with us or place an order for our products, we collect information from you. Some of this information is required for us to complete and deliver your order; other information may be voluntary.
  • We also collect information if you voluntarily complete customer surveys, provide feedback, or participate in competitions.
  • We collect website usage data using cookies. The information we collect might include your name, email address, home address, IP address and information about pages you access and requests you make on our website.
  • If you submit credit/debit card details to make an online purchase, we do not keep a record of these payment details.

How do we use the information that you provide.

We use the information that you have given us in order to:

  • process your order,
  • manage your account,
  • to personalise your return visits to the website,
  • to personalise the content, we send to you about special offers and products we think may be of interest to you – but only if you have previously agreed to this. You can unsubscribe from receiving these emails at any time via links at the bottom of every email newsletter.

Where necessary, we may share information such as name, delivery address and contact information with our shipping partners so that your order can be delivered to you. We work with selected couriers, and they will only use this data for the purpose of delivering your order and contacting you if required in the process of delivery.

We will never sell your information to third parties. Nor will we ever share your information for marketing purposes with any other company unless you have specifically told us you are happy for us to do so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting CustomerFelt@outlook.com or by writing to Festive Felt, P.O. Box 336, Bexhill on Sea, TN40 9LE.

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored. Our account is protected, and all information is stored on a secure server, which only a limited number of employees can access.

We keep personal data for as long as is necessary to fulfil the purposes we collected it for; as required by law; or to enforce or defend legal claims. We will then dispose your information by deleting any electronic or paper records.

This privacy policy applies only to this website. If you follow a link from our website to another website, please be aware that this privacy policy does not cover other websites, and you should read their separate privacy policies.

Access to your information and making corrections.

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please contact us at CustomerFelt@outlook.com or by writing to Festive Felt, P.O. Box 336, Bexhill on Sea, TN40 9LE.

We want to make sure that your personal information is accurate and up to date. You may at any time ask us to correct or remove information we hold on you. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you want to make a request, please contact us at CustomerFelt@outlook.com or by writing to Festive Felt, P.O. Box 336, Bexhill on Sea, TN40 9LE.

We keep our privacy policy under regular review, and we will place any updates on this webpage. This privacy policy was last updated on 31/10/23.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at CustomerFelt@outlook.com or by writing to Festive Felt, P.O. Box 336, Bexhill on Sea, TN40 9LE.

You can also complain to the Information Commissioners Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk